World Class Performance Through Total Quality: A Practical Guide to Implementation - Paul SpenleyChapman & Hall, 1993, Hardback in Dustwrapper..
Condition: Near Fine - in Near Fine DJ.
This book shows senior management how to implement TQM, with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sectors of industry and commerce, at all stages of putting into practice the quality improvement process. 171pp. Index. Size: 8vo Medium (8" x 5½" approx.)