Total Quality Management - Arthur R. Tenner; Irving J. Detoro;Addison Wesley, 1991, Hardback in Dustwrapper..
Condition: Very Good - in Very Good DJ. Gently bruised at head of spine and top corners with commensurate ruffling to the DJ. Two small dings, possible impressions of a staple left within the book, to the last few pages.
From the cover: “If you are a manager, leader, or quality professional, you can learn a systematic approach for applying quality technology to improve service in any type of organization. In Total Quality Management: Three Steps to Continuous Improvement, you will discover the tools you need to successfully implement and customize an improvement process specific to your company’s needs.”
Size: 9½" x 7¾"
Number of Pages: 266
£11.50 (Now Sold)