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PSA Professional Services Automation-optimizing: Project and Service Oriented Organizations - MELIK, Rudolf

John Wiley & Sons, 2002, Hardback in Dustwrapper..
Condition: Very Good - in Very Good DJ. Very slightly ruffled edges of DJ.

Using traditional ERP software to streamline operations in a project- or service-oriented organisation is like trying to mow your lawn with a hedge trimmer: you can get the job done, but it's a lot more work than it has to be. Professional Services Automation introduces a new generation of software designed specifically to maximize performance in firms whose main deliverables are not tangible products. The key to selecting the optimal PSA solu- tions is to ask the right questions, both about the software and about your organisation. Professional Services Automation helps you evaluate your firm's internal processes; identify specific needs, such as Web capability and compatibility with specific databases; and consider all of the benefits, costs, and corporate risks associated with implementing each PSA solution. 405pp. Size: 8vo Royal (9¾" x 6¼")

ISBN: 0471230189

£Now with a new owner.