What Customers Like about You - David FreemantleNicholas Brealey, 1998, Hardback in Dustwrapper..
Condition: Very Good+ - in Very Good+ DJ. A very pleasing copy.
Adding emotional value for service excellence and competitive advantage. David Freemantle's book on customer service which explodes conventional wisdom and reveals that adding emotional value is the critical missing link for outstanding service and business success.
Number of Pages: 297
£Now with a new owner.