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Building Great Customer Experiences - Colin Shaw; John Ivens;

Palgrave Macmillan, 2002, Hardback in Dustwrapper..
Condition: Very Good — in Very Good Dust Wrapper. Dust wrapper a little rubbed at the top edges. Text complete, clean and tight.

Later printing.

Size: 9½" x 6¼"
Number of Pages: 224
ISBN: 0333990137