ISO 9000 and Beyond: From Compliance to Performance Improvement - H. James Harrington; Dwayne D. Mathers;McGraw-Hill, 1997, Hardback in Dust Wrapper.
Condition: Very Good — in Very Good Dust Wrapper. Lightly bruised at head and tail with commensurate ruffling to the dust wrapper. A nice copy overall complete with an unopened CD.
From the cover: “In a unique format that combines the strengths of written information, multimedia CD-ROM, flowcharting software, and real-time on-line guidance, two members of the team that created the ISO 9000 standards show you how to get the most from your quality management efforts. ISO 9000 and Beyond gives you the highest level of quality expertise in one remarkably affordable bundle. From authors who helped write the standards, you’ll learn all about the ISO 9000 series... how to design, implement, and integrate the new Quality Management System (QMS)... and how to make cost-effective additions that transform the minimum QMS into an above-average system that affords you a significant competitive advantage. For organizations facing six-month ISO audits, this guide is especially essential. It will show you how to break down resistance and internalize the quality process so that you don’t fail — the first or second time around. You can even go on-line to get your most pressing questions answered by the pros! No other ISO guide delivers so much ready-to-use help in such a practical, convenient package.”
Size: 9½" x 7½". 359 pages.